Job Posting – Program and Service Lead – Workplace and Helpline – Deadline, July 16, 2020

The Ontario Caregiver Organization (OCO) exists to enhance the experience for caregivers and make it easier for caregivers to be caregivers. The OCO is dedicated to caregivers and their needs, regardless of their age, location or the condition of the person they are caring for.

Come join our team!   We are recruiting for a:          

Program and Service Lead – Workplace and Helpline

Full Time Role

The Ontario Caregiver Organization (OCO) is looking to hire a Program and Service Lead with a focus on our Caregivers in the Workplace program and Ontario Caregiver Helpline service.  This role represents an exciting opportunity for someone who is eager to join a small team that aims to have a big impact on the caregiver experience in Ontario.  

The successful candidate will thrive in a fast-paced environment where they will transform strategy and relationships into action and results.  They will lead initiatives that will improve caregiver access to information, resources and support and help caregivers that are struggling to balance work and care.   We are looking for an experienced program lead with deep knowledge of caregiver needs and experience in health, community and social care.  A commitment to excellence in program and service delivery and the ability to engage stakeholders across multiple sectors – including the corporate sector – to inspire meaningful change are critical for this role.

Key Responsibilities

Working with the Director, Strategic Partnerships & Innovation, the Program and Service Lead will have accountabilities in the following areas:

  • Program Development and Delivery:
    • Lead the development and implementation of plans and resources to drive program development, enhancement, innovation and growth across the province
    • Co-design program resources/initiatives with caregivers and other stakeholders  
    • Develop and implement training, education and resources for employers, caregivers and Helpline workers
    • Develop practical solutions to barriers or risks that may impact program performance
    • Work in collaboration with other members of the OCO team including management, regional team, programs and services, and communications to create synergies and advance OCO/program goals
    • Manage external vendors involved in resource development and program delivery  
  • Stakeholder Engagement and Partner Development:
    • Build program collaborations with stakeholder organizations across multiple sectors including health care, community care, for-profit, non-profit, and social services    
    • Engage key decision-makes in workplaces, including HR and senior management, to drive awareness of caregiving employees as a priority workplace concern and to gain buy-in for change in policies and practices
    • Support workplaces in the implementation of caregiver-friendly practices by providing guidance and in-house support for working caregivers  
    • Work with stakeholder organizations across the health and community care sectors to strengthen Caregiver Helpline referrals and linkages and inform service enhancement
    • Organize and facilitate in-person and virtual presentations, workshops, education sessions, and events for caregivers and stakeholder organizations
  • Insights, Evaluation, and Reporting:
    • Stay current on environmental trends, insights and evidence to inform program excellence, growth, and impact evaluation
    • Ensure that program plans are strongly rooted in the voice and experience of caregivers
    • Monitor program success measures and report on key performance indicators
  • Other duties as assigned


  • Minimum 7 years of relevant work experience
  • Proven experience in program planning, implementation, monitoring and evaluation
  • High comfort level and confidence working with a diverse range of communities, stakeholders, and senior decision-makers across multiple sectors
  • Demonstrated ability to develop resources, content and relationships that inspire meaningful change in attitudes, behaviours and actions
  • Experience working within the health and community care, social services, or non-profit sector
  • Self-starter and innovative thinker with strong problem-solving skills
  • Exceptional communication skills, both written and verbal
  • Compassionate style and good listening skills, preferably with experience engaging caregivers and/or people with lived experience
  • Proven adaptability and positivity in a growing, fast-paced environments  
  • Ability to foster relationships with professionalism, diplomacy and trust
  • Ability to navigate from strategic thinking to “roll up your sleeves” implementation
  • Ability to develop and deliver action plans with clear goals and timelines 
  • Excel at facilitation of workshops, focus groups, network meetings and outreach
  • Knowledge of caregiver needs and/or experience as a caregiver is a definite asset
  • Highly proficient MS Office skills
  • Ability to work from home office (or combination of home and OCO’s Toronto office) and travel across Ontario, including frequent meetings in Toronto


  • Completion of a relevant post-secondary university degree

We invite qualified applicants to submit a cover letter and resume to The posting will close on July 16, 2020 at 4pm.

We thank all applicants for their interest; we will contact only those applicants selected for further consideration. Applications will be reviewed on an ongoing basis, and therefore early submission is encouraged. OCO will be pleased to provide an accessible recruitment process to candidates invited to move forward in our process.