Helpline

Call to speak to a helpline Community Resource Specialist, use the online chat or search our site for caregiver information, resources and support.

Ontario Caregiver Helpline: 1-833-416-2273 (CARE)


Phone and Live Chat

The Ontario Caregiver Helpline provides caregivers with a one-stop resource for information and support. Whether you are looking for respite care in your area, a support group, information about financial supports available to caregivers, as well as help navigating the health and social service systems, the helpline is here to connect you to the resources you need.

The only resource of its kind in Ontario, the helpline is available to all caregivers – regardless of age, diagnosis or where they live. It provides 24/7 support because caregiving is not a 9-5 job. The Live Chat is also available 7am – 9pm (Mon – Fri).

The Ontario Caregiver Helpline is answered by professional Community Resource Specialists in English and French. Helpline representatives have been trained by caregivers to understand the unique needs of caregivers. They provide information, assessment and referral to connect people to community services based on their individual needs and preferences while considering the eligibility criteria of Ontario’s community programs and services.

All staff are trained in crisis calls, suicide prevention and legal requirements such as ‘Duty to Report.’

If you are in crisis and need immediate assistance, please call 911. 

FAQ

The Ontario Caregiver Helpline – Frequently Asked Questions

  • What is The Ontario Caregiver Helpline?

    The Ontario Caregiver Helpline provides caregivers with a one-stop resource for information and support. The helpline is available to all caregivers – regardless of age, diagnosis or where they live – making it the only resource of its kind in Ontario. The helpline provides 24/7 support because caregiving is not a 9-5 job.

  • How does this help caregivers/why do we need a helpline?

    Caregivers have told us that while they find their role fulfilling, being a caregiver is having a negative impact on their own physical and mental health. Caregivers are tired, frustrated and overwhelmed. They spend countless hours searching for information so they can provide the best care possible to their family member, partner, friend or neighbor. In a recent survey done in partnership with The Change Foundation, 77% of caregivers want one place to go for information and support and almost half feel that lack of information about supports and services is a barrier to providing the kind of care they want to give. The Ontario Caregiver Helpline directly addresses this need and can help caregivers access information like finding respite, financial supports, power of attorney, and information related to system navigation.

  • Who answers the helpline?

    The Ontario Caregiver Helpline is answered by professional Community Resource Specialists in English and French, 24/7. They are certified through the Alliance of Information and Referral Systems (AIRS). Community Resource Specialists must have experience in the health and/or social services field and relevant education. They provide information, assessment, referral and advocacy to connect people to community services based on their individual needs and preferences while considering the eligibility criteria of Ontario’s community programs and services. They must maintain their certification and all staff are trained in crisis calls, suicide prevention and legal requirements such as ‘Duty to Report.’ Community Resource Specialists have been trained by caregivers to understand the unique needs of caregivers.

  • Is the helpline Confidential and Anonymous?

    The helpline is confidential. Providing your personal information is voluntary and will not be shared outside of The Ontario Caregiver Organization and Ontario 211 who provides the database and infrastructure for the contact centre. You will be asked if you would like a follow up call from the helpline – if you agree, you will be asked for your name and contact information. This is completely optional. The contact centre is not anonymous. When you call, your phone number will be visible to the helpline representative. This is important should the caller be in crisis and the phone number is required by the authorities if the caller presents at risk to themselves, others, or a minor.

  • What is The Ontario Caregiver Organization?

    The Ontario Caregiver Organization exists to support Ontario’s 3.3 million caregivers who provide physical and/or emotional support to a family member, partner, friend or neighbour in need. We work to amplify and spread existing caregiver support programs, as well as build new programs and supports where gaps are identified. Our mission is to ensure all caregivers can access the support they need, regardless of diagnosis, where they live or their age.

  • How is The Ontario Caregiver Organization funded?

    The Ontario Caregiver Organization is funded by Ontario’s Ministry of Health.

  • Is the helpline for healthcare providers?

    The Ontario Caregiver Helpline exists to support caregivers in Ontario. Healthcare providers are welcome to contact the helpline to learn about caregiving resources in their area.

  • Do I have to be caring for an older adult to call the helpline?

    No, The Ontario Caregiver Helpline is for all caregivers – regardless of diagnosis, age or where you live.

  • What do I do if I’m not comfortable making the call?

    Support is also available using an online chat or you can search for information and supports at www.ontariocaregiver.ca

  • How are you making sure caregivers know this resource exists?

    The Ontario Caregiver Organization is preparing for a public awareness campaign in the fall of 2019 that will promote the new helpline in a variety of ways including TV, radio, print ads and social media.

Sharing the Ontario Caregiver Helpline

If you would like to share the Ontario Caregiver Helpline on your website, newsletter, social media, or in person, please feel free to use the following materials.

  • Website

    Text and image:
    If you’re caring for someone and you need support or have care questions, call the 24/7 Ontario
    Caregiver Helpline: 1-833-416-2273 or visit ontariocaregiver.ca.
    OR
    Image only linked to ontariocaregiver.ca

  • Newsletter

    Ontario Caregiver Organization

    You’re there for them. We’re here for you.

    The Ontario Caregiver Organization is proud to launch the Ontario Caregiver Helpline. Created in response to extensive research asking caregivers what they need, it provides caregivers with a one-stop resource for information and support. The Ontario Caregiver Helpline is available to all caregivers – regardless of age, diagnosis or where they live in the province – making it the only resource of its kind in Ontario.

    If you’re caring for someone and you need support or have care questions, call the 24/7 Ontario Caregiver Helpline: 1-833-416-2273 or use the live chat Mon-Fri from 7am-9 pm at ontariocaregiver.ca.

  • Social media

    Great news for #caregivers! @CaregiverON has launched the 24/7 Ontario Caregiver Helpline: 1-833-416-2273 or visit ontariocaregiver.ca #wecareforcaregivers #ONhealth #helpline

    An overwhelming majority of caregivers (77%) want one place to go for information and support. In response @CaregiverON has launched the 24/7 Ontario Caregiver Helpline: 1-833-416-2273 or visit ontariocaregiver.ca #wecareforcaregivers #ONhealth #helpline

    You’re there for your them. @CaregiverON is here for you. If you’re caring for someone and you need support or have care questions, call the Ontario 24/7 Caregiver Helpline: 1-833-416-2273 or visit ontariocaregiver.ca #wecareforcaregivers #ONhealth #helpline

  • Image

    Instagram/Facebook/website


    Download

    Twitter/LinkedIn/website


    Download

Please download and print these items for your office, healthcare facility or other caregiver location.

For sharing these or other OCO resources on your website, please use with credit: Information from the Ontario Caregiver Organization.